The Toy Shop

Serving Toyota, Lexus, and Scion owners in Cypress, Buena Park, La Palma, and all of Orange County

The Toy Shop - Serving Toyota, Lexus, and Scion owners in Cypress, Buena Park, La Palma, and all of Orange County

Service Center Standard and Procedures


All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget critical steps. It is also how they can assure a predictable outcome.

That is why Whittier and Buena Park automotive service centers including The Toy Shop have procedural standards for each service they perform. The Toy Shop service advisors are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA centers can assure a quality outcome. The job is done right every time and Cypress drivers leave happy with how their truck performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators including Robert Singer (manager at The Toy Shop) to apply them to every vehicle they service.

An example is how The Toy Shop service professionals grade problems and communicate their recommendations. If your service professional tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

The technician may suggest repair or replacement if:

The part is close to the end of its useful life – just above discard specifications or likely to fail soon
To address a customer need or request – like for better ride or increased performance
To comply with maintenance recommended by the car maker
Based on the service advisor’s informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is essential because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the service specialist may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the Cypress client.

Suppose a customer wants to improve his car’s handling, but his shocks haven’t failed. The tech may suggest replacement of the shocks to satisfy the customer’s wishes.

Under these guidelines the Cypress car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let’s say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Cypress service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician’s recommendations.

The CA automotive service industry and The Toy Shop want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

Your Well Trained Technician At The Toy Shop

When your truck has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Cypress, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training The Toy Shop professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Your Well Trained Technician At The Toy Shop

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Buena Park gas prices. They are also amazingly reliable: Kudos to the automotive engineers at the leading auto manufacturers. But the advances come at the price of simplicity. The modern cars Buena Park car owners drive around CA highways are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some trucks have several networked computers controlling most of the engine functions and many other vehicle operations as well. Buena Park motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Cypress The Toy Shop technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the Buena Park service centers as well.

The Toy Shop technicians receive training through a combination of formal classroom training, training provided at The Toy Shop by parts and equipment manufacturers, on-line courses and home study courses.

In addition to the expensive training, there’s the financial commitment for The Toy Shop to purchase the diagnostic and repair tools.

There are many independent certifications available at The Toy Shop all the way up to Master Technician. The ability to repair your truck requires a strong combination of training and resources. No one can know everything, so Buena Park auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At The Toy Shop, we want everything to be simple, straightforward and inexpensive – but sometimes it just isn’t.

The next time you bring us your truck, don’t worry. You’re in good hands at The Toy Shop.

On Board Diagnostics For Cypress Motorists

Some Cypress car owners wonder why The Toy Shop and other Cypress auto repair shops charge a fee for diagnostic services.

Think about it: When you hire a local Downey HVAC technician to check out a problem with your air conditioner you’ll probably pay a diagnostic fee. When you visit your Whittier doctor for a health problem, you pay the physician to diagnose the ailment and of course for the tests that go along with it.

On Board Diagnostics For Cypress Motorists

So receiving a diagnostic charge at The Toy Shop for a tricky automotive problem shouldn’t be a surprise. In the Downey area, automotive diagnostics can cover quite a range. If you hear a noise in your truck brakes when you slow down in rush-hour traffic on a busy CA interstate, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your truck engine, however, The Toy Shop diagnosis may be much more involved.

Much of the Downey motorists’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Whittier, Buena Park, and La Palma drivers that the trouble code tells the The Toy Shop technician exactly what’s wrong. They wonder why there is a diagnostic charge – because the scanner quickly gave the diagnosis.

In reality, it is not that easy and straightforward. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The truck computer’s trouble code just tells the The Toy Shop technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the malfunction.

There are many problems that could cause a troublesome sensor reading for The Toy Shop customers. The The Toy Shop service advisor makes a list of the most likely causes and begins tracking down the source of the problem. This takes time.

Downey service centers subscribe to databases that document possible causes for all the possible trouble codes. The databases outline procedures for confirming a diagnosis and provide the documented repair. These vital databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved, time-consuming, and difficult. Of course The Toy Shop wants to figure out what’s wrong with your truck and get you back on the road as quickly as possible.

Questions To Ask Your Cypress Service Advisor

We find that a lot of Cypress service and repair at The Toy Shop are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Cypress automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Cypress. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Cypress automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Cypress service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call The Toy Shop to make an appointment.
5051 Lincoln Ave.
Cypress, CA 90630
714.826.1171